Quality: the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
When scientists at the U.S. Department of Energy’s Princeton Plasma Physics Laboratory (PPPL) needed metal flanges for a specialized piece of equipment, Principal Buyer Arlene White could have ordered them from a range of major manufacturers.
Instead, the $150,000 order went to Zenex Precision Products, a small, family-owned machine shop in Paterson, N.J.
Striding down the halls of the U.S. Department of Energy’s Princeton Plasma Physics Laboratory, Arlene White is a standout presence.
Her fashionable black suit carefully accessorized, and flashing a dazzling smile, White looks more like the Manhattan runway model she was as a teenager than a government manager.
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